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What to Expect from Your Appliance Repair Visit

Serving Tomball, Magnolia, The Woodlands, Spring & Cypress, TX

At Josh’s Appliance Repair, we proudly serve homeowners across Tomball, Magnolia, The Woodlands, Spring, and Cypress with dependable, honest, and professional appliance repair services. Whether you’ve scheduled a repair or a new appliance installation, here’s everything you need to know to prepare for your appointment—and what you can expect from us when we arrive.

Our Commitment to You

  • Experienced Appliance Repair Technicians
    Our certified techs arrive on time, in uniform, and ready to work. We respect your home and time, and we come equipped to troubleshoot and repair most major appliance brands and models.
  • Clear Diagnostic Fees
    We charge a fair, upfront diagnostic fee between $99 and $199, depending on the complexity of the appliance and the level of diagnostics required.
  • No-Pressure Repairs
    We don’t use pushy sales tactics. Because we charge a service fee, there’s no pressure to approve a repair just so we can bill you. We focus on honest, accurate diagnostics and recommendations that benefit you—not our bottom line.
  • Straightforward Communication
    We’re happy to answer any questions you have. Our goal is transparency. But please understand—we can’t predict every possible situation or offer disclaimers for every unspoken concern. If you’re unsure or curious about something, just ask. We’ll give you a straight answer.
  • Your Service Call Fee at Work
    Our diagnostic fee helps us:
    • Pay skilled appliance repair technicians
    • Maintain well-stocked service vehicles
    • Arrive on time and fully prepared
    • Support advertising (yes, even the ad you may have clicked!)
    • Continue offering trusted, high-quality repair services across our local communities
  • Cancellations & Reschedules
    • If you need to reschedule or cancel your appointment, please do so ASAP but at least within 24 hours so that we can fit in other customers that have needs just like you do!
    • Cancellations at the door, or when tech is in route will result in the Service Call Fee being applied and sent to you anyway as we have real costs associated with each call.

Important: If You’re Scheduling an Appliance Installation

If you’ve booked us for appliance installation service, please note:

  • We expect the appliance to be new, in-the-box, and ready to install.
  • If the unit is used, previously installed, or out-of-box, please let us know ahead of time.

Used or out-of-box appliances may require:

  • Additional parts or tools we might not carry by default
  • Extended time for evaluation, cleaning, or testing
  • A second visit, which may result in added cost

Advance notice allows us to be fully prepared and helps avoid delays or unnecessary charges.

How to Prepare for Your Appliance Repair Visit

We want to resolve your issue efficiently—and the following steps will help us do that:

✅ Power On Your Appliance (When Applicable)

For refrigerators, freezers, and wine coolers, your appliance should be plugged in and running for at least 24 hours before our arrival. This allows us to evaluate internal temperatures and cooling functionality properly.

✅ Be Home or Assign an Authorized Person

You (or someone 18+) must be present to let us in and show us the appliance. If you won’t be home, a trusted authorized person must be available to grant access and answer questions.

✅ Clear the Work Area

Please clear a safe and accessible path to the appliance. This allows us to work quickly, efficiently, and without disruption.

🚫 No-Call, No-Show = Still Billed

If you miss your appointment without notice, we’ll still charge the diagnostic fee, as we routed and reserved time for your visit. If you need to cancel or reschedule, just give us at least 24 hours’ notice.

🚫 Non-Refundable Repair Deposits

We charge a 50% non-refundable deposit for repairs that we must order parts for. This protects us from customer cancellations after spending our time & money ordering parts that we will not need in the event of a cancellation. This deposit is non-refundable because even if we can return the part to our supplier, we still had to spend time looking up the part and ordering it. Our suppliers ship same day and so we will still be responsible for 2 way shipping and our funds are held until the part arrives safely back to the supplier. Sometimes there are restocking fees from our suppliers as well.

Why Customers Trust Josh’s Appliance Repair

We’re not just another appliance repair company. We’re a local, trusted service provider for families in Tomball, Magnolia, The Woodlands, Spring, and Cypress, TX—and we stand behind our work with integrity. Whether you’re dealing with a broken refrigerator, noisy dryer, faulty oven, or installing a new dishwasher, we’re here to help you get back to normal fast.

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Service.

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If you have any questions about these Terms and Conditions, You can contact us:

 

Customer Agreement

(by booking with Josh’s Appliance Repair, you agree to the following)

 

1. Scope of Work

The Company agrees to inspect, diagnose, and/or repair the customer’s appliance as described on the estimate, invoice, or work order.

All work will be performed using professional tools, industry-standard procedures, and trained technicians.

While we strive to properly diagnose and repair appliances the first time, modern appliances can contain multiple failed components or hidden issues that are not immediately detectable during the initial diagnosis.

In some cases, additional failed parts or issues may only become apparent after the originally diagnosed part has been replaced or tested under operating conditions. This is especially common with electronic control boards and intermittent electrical failures.

Customer acknowledges and agrees that:

  • Previously approved repairs, labor, and installed parts remain due and payable even if additional problems are later discovered.
    • Additional repairs may require additional parts, labor, or return visits.
    • Josh’s Appliance Repair will make reasonable efforts to minimize additional labor charges when practical, but all additional repairs must still be approved by the customer before proceeding.

2. Diagnostic Fee

A standard diagnostic/service call fee applies for the technician’s visit and evaluation. Current pricing may vary depending on appliance type, location, accessibility, or specialty equipment requirements.

If the repair is approved and completed during the visit, the diagnostic fee is generally waived and incorporated into the repair total.

If the customer declines repair after diagnosis, the diagnostic fee remains due at the time of service.

Appointments canceled within 24 hours of the scheduled appointment time, customer no-shows, or appointments where access cannot be reasonably provided will still be billed the full diagnostic/service call fee due to reserved scheduling time and lost scheduling opportunities.

Additional trip fees may apply if the appointment must be rescheduled due to customer unavailability, inaccessible appliances, unsafe working conditions, or failure to provide proper access to the property or appliance.

3. Parts and Labor

  • Parts: OEM or high-quality replacement parts are used whenever possible.
  • Labor: Labor rates are based on the complexity of the repair.
  • Estimates: All repair estimates must be approved by the customer before any parts are ordered or work begins.
  • Special Orders: Parts ordered specifically for the customer may require prepayment and are non-refundable once ordered.

4. Warranty

  • Parts Warranty:
    Most installed parts carry a 1-year warranty against manufacturer defects unless otherwise noted.

    NOTE:
    Samsung and LG replacement parts currently carry a 90-day manufacturer warranty in many cases.

    Labor Warranty:
    Labor is warrantied for 30 days from the date of service.

    Warranty Limitations:
    Warranty does not cover:

    • Misuse or abuse
      • Pest infestation
      • Power surges or electrical supply issues
      • Plumbing or drainage problems
      • Improper installation
      • Rust or corrosion
      • Customer-supplied parts
      • Additional failures occurring after the original repair
      • Unrelated component failures

    Warranty service must be performed by Josh’s Appliance Repair. Unauthorized third-party repairs or modifications void all warranty coverage.

5. Payment Terms

Payment is due upon completion of service unless otherwise agreed in writing.

Accepted forms of payment include:

  • Cash
    • Check
    • Zelle
    • Credit/Debit Card

A 4% processing fee applies to all credit/debit card transactions.

Customers may avoid this fee by paying via cash, check, or Zelle.

   *** DO NOT SEND ZELLE TO A PHONE NUMBER ***

Zelle payments should be sent to:
josh@joshsappliance.com

Customer agrees to notify the Company after sending Zelle payment so the invoice can be properly marked paid.

Balances unpaid after 24 hours may incur a late fee of $35 or a finance charge of 1.5% per month (18% APR) or the maximum rate permitted by Texas law, whichever is higher.

Customer agrees to pay reasonable collection costs, filing fees, lien-related expenses, court costs, and attorney’s fees incurred in collecting unpaid balances where permitted by law.

Josh’s Appliance Repair reserves the right to pursue all lawful collection remedies, including filing a mechanic’s lien where authorized by Texas law.

6. Cancellation and Rescheduling

Customers are requested to provide at least 24 hours’ notice for cancellations or rescheduling.

Appointments canceled within 24 hours of the scheduled appointment time, customer no-shows, or situations where the technician is unable to access the appliance or property will still be subject to the full diagnostic/service call fee.

Late cancellations, repeated rescheduling, or repeated no-show appointments may require prepayment before future appointments are scheduled.

7. Property Access and Safety

Appliances must be reasonably accessible for service.

Customer is responsible for ensuring safe and adequate access to the appliance and work area prior to the technician’s arrival.

Examples of inaccessible or difficult installations include, but are not limited to:

  • Dishwashers trapped beneath flooring or countertops
    • Built-in appliances without adequate clearance
    • Stacked laundry equipment
    • Appliances enclosed by cabinetry or trim
    • Installations modified after original appliance installation

If an appliance cannot be safely accessed, removed, or serviced:

  • The diagnostic/service call fee still applies
    • Additional trip fees may apply
    • Additional labor or specialty equipment charges may apply

Josh’s Appliance Repair is not responsible for cabinetry modifications, flooring removal, plumbing modifications, electrical modifications, or structural work required to access appliances.

8. SPECIALIZED EQUIPMENT & TWO-TECHNICIAN JOBS

Certain repairs may require specialized lifting equipment, moving systems, or multiple technicians.

Examples include:

  • Double wall ovens
    • Stacked washer/dryer units
    • Built-in refrigeration systems
    • Oversized commercial appliances

Additional charges for specialty equipment or additional technicians do apply.

Failure to disclose stacked or specialty appliance configurations before the appointment may result in additional trip charges or rescheduling fees.

9. Damage Waiver Disclaimer

Josh’s Appliance Repair uses professional moving equipment, appliance lifting systems, protective pads, and industry-standard precautions to minimize the risk of damage during service.

However, due to factors beyond the Company’s control — including tight installations, pre-existing damage, fragile flooring materials, cabinetry conditions, appliance weight, rusted components, or hidden installation issues — incidental cosmetic damage may occasionally occur during the normal course of service.

Customer acknowledges and agrees that:

  • Minor cosmetic damage such as scratches, scuffs, dents, cracked trim, or flooring marks may occur during appliance movement or service.
    • The Company is not responsible for damage caused by pre-existing conditions, improper installation, rusted fasteners, brittle materials, hidden defects, or inaccessible installations.
    • The Company shall not be liable for incidental or consequential damages arising from appliance failure or repair delays.

Nothing in this agreement waives liability for proven gross negligence or intentional misconduct.

The Company’s maximum liability for any claim related to service performed shall not exceed the amount paid for that specific service.

10. Customer Responsibilities

Customer agrees to:

  • Provide accurate appliance information, including brand and model number whenever possible
    • Ensure an adult (18+) is present during service or allow remote access to the property
    • Provide safe working conditions
    • Notify the Company promptly regarding concerns related to completed repairs
    • Remove valuables, rugs, mats, and fragile items from the work area prior to service

11. Legal & Authorization

By scheduling service, approving repairs, signing invoices, or otherwise authorizing work to proceed, the customer acknowledges and agrees to these Terms & Conditions.

This agreement shall be governed by and interpreted under the laws of the State of Texas.